FAQs

If I find a roof leak, do I have to put a tarp on my roof myself? Yes. It is your responsibility to do everything possible to stop any further water damage to your home. In the case of a roof leak, you’ll be expected to put a tarp on the roof to prevent further …

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How quickly should I address the source of the damage (plumbing leak, roof leak, etc.)? You should address the cause of the damage immediately. Your insurance company will want you to do that before you even call them to file a claim. Your insurance company might deny your claim if they see you didn’t respond …

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How soon should I call my adjuster after my property is damaged? It’s always a good idea to call your adjuster as soon as possible after your property is damaged. If you wait too long to report it, it will be more difficult to prove the legitimacy of your claim. It’s always better when an …

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What is the managed repair program (a.k.a., “right to repair”)? If a hurricane or other storm has damaged your home, your insurance company might use a “managed repair program” to process your claim and restore your home.   In this case, the insurance company hires the contractors and coordinates the necessary work, and decides what …

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How high should my hurricane deductible be? A hurricane deductible is based on a percentage of the insured value of your home. There is no dollar amount used to calculate the hurricane deductible rate. In most cases, your hurricane deductible should be anywhere from 1% to 5% of the insured value of your home. However, …

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